Debt Freedom Survey
The debt consolidation company Total Debt Freedom recently completed a survey of their clients that were enrolled in a debt settlement program. The survey was a client satisfaction survey to see how happy their clients were with the choices that they made in handling their debts.
They were asked to assign ratings of 1-10 about customer service, response times to concerns or question, settlements negotiated, and overall satisfaction. The results surprised them in the sense that they knew they were doing a good job but didn’t realize how good.
Their clients came back with an overwhelming 97% of them being extremely satisfied with the debt consolidation and settlement help that they had gotten. Not only that but 100% of their respondents said that they would recommend the company to their family or friends.
Richard Cooper, CEO and Founder of the company said that they had wanted to know what their clients really thought of them as it is important to know what areas they need improvement in. Most respondents said that they had enrolled with the company because they “just wanted out of debt.”
The second most common reason for enrolling was to avoid bankruptcy. Total Debt Freedom is very good about getting their clients 50-75% off of the price of their debts as well as getting them debt free in 1-3 years.
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